Refund, Exchange, and Return Policy

At Gorja Jewels, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please read our policy carefully to understand your options for returns, exchanges, and refunds.

1. Return Policy We accept returns under the following conditions: Eligibility: Items must be unused, in their original packaging, and in the same condition as you received them. Time Frame: You have 3-5 days from the date of delivery to initiate a return. Non-Returnable Items: Certain items such as personalized products, perishable goods, and final sale items cannot be returned. How to Return: Contact our customer support at info@gorjajewels.com to request a return. Once your return is approved, you will receive a return authorization and shipping instructions. Ship the item back to us at the address provided. You are responsible for paying the return shipping costs.

2. Exchange Policy If you received a defective or incorrect item, we offer exchanges under the following conditions: Eligibility: Items must be reported as defective or incorrect within 3-5 days of delivery. Process: Contact our customer support at info@gorjajewels.com to initiate an exchange. We will provide you with instructions on returning the defective or incorrect item, and we will ship a replacement at no additional cost.

3. Refund Policy We offer refunds under the following conditions: Eligibility: Refunds are issued for returned items that meet our return policy criteria. Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original payment method within 3-5 days. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

4. Cancellation Policy You may cancel your order before it is shipped: Process: Contact our customer support at info@gorjajewels.com to request a cancellation. Time Frame: If your order has already been shipped, you will need to follow the return process outlined above.

5. Damaged or Missing Items If your order arrives damaged or items are missing, please contact us within 3-5 days of delivery: Report Issues: Provide photos of the damaged items and any relevant details about the missing items. Resolution: We will investigate and, if applicable, offer a replacement, exchange, or refund.

6. Contact Us If you have any questions or need assistance with your return, exchange, or refund, please contact us at:

Gorja jewels
Email: info@gorjajewels.com
Phone: 9950313234
Address: 210 VASUNDHARA COLONY, TONK ROAD, JAIPUR PIN 302018 LAND MARK JAIN MANDIR